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Customers will bear the direct costs of returning goods when the return is due to their own decision. It is an essential requirement for exercising the right of withdrawal that the product and its packaging be in perfect condition. The return or delivery of the product by the Customer must be completed no later than 14 calendar days from the date on which the Customer communicates their decision to withdraw from the contract. If the return is due to possible faults/defects or malfunctions of the product, all payments received, including delivery costs, will be refunded without undue delay and, in any case, no later than 14 calendar days from the date on which the decision to withdraw from the purchase is communicated. This refund will be made using the same payment method used by the Customer for the initial transaction, unless the user has expressly agreed otherwise; in any case, the Customer will not incur any expenses as a result of the refund.